Cancellation Policy
Last updated: 31 July 2026
This policy explains cancellation of StudentPal digital learning purchases. It should be read with our Terms of Use and Refund Policy.
Before payment is completed
You may close or cancel the Razorpay checkout before a payment is completed. No StudentPal access is created for an incomplete payment.
After a successful payment
Digital subject or course access is normally activated immediately after successful payment verification and cannot be cancelled like a physical order. Any request involving duplicate payment, failed activation or another eligible issue is handled under the Refund Policy.
How to request assistance
Email info@primusnexus.com from your registered address and include the relevant payment reference and product name. Do not send card details, passwords or one-time codes.
Contact us at info@primusnexus.com or +91 98866 88529.