Contact StudentPal

Tell us what is blocking your learning.

For account, access, content, payment or technical help, choose the channel that works best for you. Sharing the right details helps us understand the issue clearly.

Email support →Chat on WhatsApp
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STUDENTPAL SUPPORTLearning help, connected to your account

Keep your registered email, course or subject name and any relevant payment reference ready.

Account safety first
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EMAILinfo@primusnexus.com
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MOBILE+91 98866 88529
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WHATSAPPStart a support chat
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Help us route your request

Choose the issue closest to yours.

Use the suggested details as a checklist when you email, call or message us.

01

Account & sign-in

Tell us the registered email address and whether the issue concerns password, Google sign-in or account details.

Reset password →
02

Course access

Share the course or subject name, chapter and what appears locked or unavailable in your learning dashboard.

Open My learning →
03

Payment support

Include the Razorpay payment reference and purchased product. Never share card details, passwords or one-time codes.

Read payment policy →
04

Content feedback

Mention the board, class, subject, chapter and resource type so the exact learning item can be reviewed.

Find the subject →
Before you contact us

A few useful details can make support much faster.

There is no need to send sensitive information. A clear description and the learning location are usually enough to begin.

  1. 1
    Identify your account

    Use the email address registered with StudentPal.

  2. 2
    Locate the issue

    Include the course, subject, chapter and resource when relevant.

  3. 3
    Describe what happened

    Share the action you took, what you expected and what appeared instead.

  4. 4
    Add safe evidence

    A screenshot or Razorpay reference can help; remove unrelated personal information.

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KEEP YOUR ACCOUNT SAFE

StudentPal support will never need your password, OTP, complete card number or banking PIN.

If anyone asks for those details while claiming to represent StudentPal, do not share them. Contact us through the channels shown on this page.

LOOKING FOR A QUICK ANSWER?

Visit the Help Centre first.

Common account, preview, payment, access and AI tutor questions are explained step by step.

Open Help Centre →